Decomposition Rule Issue for Telco Service Order For Modify

arpanshah
Tera Contributor

‎11-28-2024 03:46 AM

Hi Folks,

 

I am facing decmosition issue while placing a Service Order for the Modify journey.

 

I have a service specification catalog Customer Facing Service (CFS) and Resource Facing Service (RFS). Both CFS and RFS having relationship with decomposition rule. 

This decomposition rule triggers successfully while I place a Provide/Cease Service Order for Telco. 

Issue: 
After completing the provide order, while I try to place a Modify Service Order for Telco, the decompostion is not triggering .

If I remove decomposition rule the CFS to RFS decompostion is happening. 

This is a strange behaviour because same Decomposition rule is not working for Modify journey only.

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Satoshi Abe
Mega Sage

‎11-28-2024 04:26 AM

Hi @arpanshah 

As @ShashankInamdar  wrote, if it is a Service Order that changes the Characteristic value, the decomposition rule will be executed.
For example, if you are using Sales and Order Management for Telecom, there is a Service Specification for “Broadband Service” in the demo data, and you change the product inventory with value of this Characteristic "Speed" from “Middle” to ”High,” the new decomposition rule for "High" will be applied.