Enable email digest for all users for a particular notification

[Rajesh Mudam]

Hi Team,

we configured 'Allow Digest' for some notifications, we would like to enable 'Allow Digest' for those notifications for all users.

we are able to find solutions to add on each user level, under system settings -> Notification preferences -> select notification -> allow digest.

Please advice, how to enable for all users once from backend.

Thanks

Rajesh

[AJ-TechTrek]

Hi @Rajesh Mudam ,

Refer the below articles might help to resolve your isue.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/enabl...

https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/notification/t...

The out of box behavior is that the email digest would work for a specific notification and record and not for the entire table. Out of box, there's no other way to summarize all emails for a table unless you built a custom solution, which would be mostly complex in nature.

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Thanks

Ajay Kumar

[Dinesh50]

Hi Rajesh,

This table : 'sys_email_digest_user_pref' stores the details of users opted for email digest.

You can try writing data to this table with users and notification details along with the intervals. 

Please mark my reply as Helpful and Accept Solution, if applicable. Thanks!

Regards,

Dinesh