Communication Service Providers can enhance supportability and scalability
Ever wondered about the hurdles when upgrading your Service Bridge application? Telecom providers sure have, especially when they’ve a slew of end customers to cater to. The Q4 Store release addresses this limitation, making scalability a breeze! But that’s not all! In network operations, there is an ever-present need to be constantly, timely, and effectively notified of alarm creation and updates from third-party monitoring systems empowering support agents to proactively tackle issues like never before.
Read on as we unpack the exciting new features in this release!
Telecommunications Service Management (TSM) Enhancements
- Enhanced Service Bridge: The Service Bridge transport has been switched from IDR (Instance Data Replication) to Integration Hub RPS (Remote Process Sync). This new transport will simplify the customer setup, improve supportability, and enhance the scalability of the Service Bridge solution. With Integration Hub RPS as the new transport, Service Bridge is now available for customers with on-prem instances as well. Further, the new “Service Bridge for Providers” and “Service Bridge for Consumers” applications have been decoupled, allowing providers to upgrade independently of their customers. These new applications will provide a simpler registration process and allow telecom providers to scale to thousands of Service Bridge connections on their ServiceNow instances.
Integration Hub Remote Process Sync
Telecommunications Service Operation Management (TSOM) Enhancements
- Alarm Management Open API Notification Support: This new feature offers streaming notification support for both inbound requests and outbound notifications to interested subscribers via the Alarm Management OpenAPI. Additionally, it ensures end-to-end visibility to customers into the provider’s processes, promoting timely insights that enhance business operations efficiency and reduce remediation delays.
Streaming event notification
The Q4 Store release for Telecom empowers CSPs to improve the scalability and supportability of their Service Bridge application and proactively tackle issues to deliver superior customer experiences. As a leading service provider for global telecom providers, ServiceNow understands the importance of delivering exceptional experiences at scale and accelerating growth while minimizing costs. To learn more, visit our Telecom page.
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