How to create Project Template Task relationship while creating project template
How to create Project Template Task relationship while creating project template, do we have design reference page or any demo video
Forum Posts
Replace Pinnacle with SN
Hello!We are a longtime Pinnacle customer. I know that Utah State University built a replacement for Pinnacle in their ServiceNow instance. My questions are.... 1) Has anyone else replaced Pinnacle with functionality in ServiceNow? 2) Is this a cust...
Query related to Amend & Cancels in Order Management
Hello, This query is with regards to article 3112399 (DYK Article for Amend and Cancels). I was unable to include comments in this article as it gives an error, hence posting my queries here I have a couple of queries regarding the "action" attribut...
Resolved! CFS requires RFS error
Hello,I was able to create a CFS requires RFS relationship, but the second one i tried - i got this error:I tried to do the following:Mobile SMS Service (CFS) requires RFS = (RFS).Got the error message below telling me to use relation type ''budnle/...
In TMF642 POST, PATCH, and CLEAR responses, we have to assign 32-digit pure integer to id attribute
Hi All, We have a requirement to assign a 32-digit pure integer to the id attribute in TMF642 POST, PATCH, and CLEAR responses. However, when we attempt to assign a pure 32-digit integer, it automatically converts to scientific notation (exponential ...
Attribute Mapping didn't trigger post revise
Hi,I have attribute mapping rules set in CFSP for mapping characteristic values from CFSP to RFSP. Mapping rules work as expected when I place a new service order however when I revise order line, modify characteristic values ( which are set as a 'So...
Order Management Fallout task integration with ITSM (incidents and requests)
I cannot find any out-of-the-box integrations between the Order Management Fallout task and ITSM tasks (incidents, requests). There aren't even subtasks on the fallout.The use case is simple: A fallout manager who manages the fallout needs help from ...
Mid server installation for windows
Hi,I see the proxy details only for the Yokohama version. Is it available for the Xanadu release version as well? Has anyone installed a MID Server for the Xanadu release?For reference, please check the image.Thanks,Siva
Access to the March 18th Telco PAC session
I cannot access the link sent by Tom Schnarr with the March 18th Telco PAC session, would you please grant me the necessary access? Thank you Luciano ParolaCIO - Cirion Technologies
CTI Integration with Cisco Finesse
Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...
Telecom new cmn_media table-anyone know how to use it?
There was a recent table created this month called cmn_media in the CMDB Ci Class version 1.68.0. This is all the info that was provided: cmn_mediacmn_media is a generic table that stores media that is uploaded against a record. Current options are v...
Resolved! Order Task relationship with Change Request
Hello, Having a scenario, when my change request is getting Closed/Cancelled using flow. Then, order task also getting Closed/Cancelled. Could you please help me with the relevant BR. Change Type - Normal. Thanks & Regards,Ambadas
Resolved! Service Contract and Entitlement are not automatically created after order completion (SOMT)
I am using the latest version of SOMT (Sales and Order Management for Telecom).In Product Offering, there is a checkbox for Create Order, and when the Order is completed, the Service Contract and Entitlement are not automatically generated in OOB.In ...
