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Resolved! Upgrading from CSM to TSM

Hi community, We have a customer currently using CSM, but given their background, the TSM industry solution has some features that they see as valuable and are now considering upgrading to the TSM solution.  However, I think I read an article once sa...

RoseL by Tera Contributor
  • 1437 Views
  • 4 replies
  • 0 helpfuls

Patching a Domain Service Order by using TMF622 api

Hi All, I cam across a scenario as below. We are using TMF622 API fro creating a Product order which in return create a Customer order with Order type as Product Order. Now we have a Product Specification and that a related Service Specification. Ini...

ursnani by Giga Guru
  • 2648 Views
  • 12 replies
  • 1 helpfuls

Replace Pinnacle with SN

Hello!We are a longtime Pinnacle customer. I know that Utah State University built a replacement for Pinnacle in their ServiceNow instance.  My questions are.... 1) Has anyone else replaced Pinnacle with functionality in ServiceNow? 2) Is this a cust...

Query related to Amend & Cancels in Order Management

Hello,  This query is with regards to article 3112399 (DYK Article for Amend and Cancels). I was unable to include comments in this article as it gives an error, hence posting my queries here I have a couple of queries regarding the "action" attribut...

ashwajit_b by Tera Expert
  • 415 Views
  • 1 replies
  • 0 helpfuls

Resolved! CFS requires RFS error

Hello,I was able to create a CFS requires RFS relationship, but the second one i tried - i got this error:I tried to do the following:Mobile SMS Service (CFS) requires RFS = (RFS).Got the error message below telling me to use relation type  ''budnle/...

JoshuaChenFX_0-1706282397389.png JoshuaChenFX_2-1706282426998.png JoshuaChenFX_0-1706284533374.png

Attribute Mapping didn't trigger post revise

Hi,I have attribute mapping rules set in CFSP for mapping characteristic values from CFSP to RFSP. Mapping rules work as expected when I place a new service order however when I revise order line, modify characteristic values ( which are set as a 'So...

SamruddhiS by Tera Contributor
  • 582 Views
  • 1 replies
  • 1 helpfuls