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Replace Pinnacle with SN

Hello!We are a longtime Pinnacle customer. I know that Utah State University built a replacement for Pinnacle in their ServiceNow instance.  My questions are.... 1) Has anyone else replaced Pinnacle with functionality in ServiceNow? 2) Is this a cust...

Query related to Amend & Cancels in Order Management

Hello,  This query is with regards to article 3112399 (DYK Article for Amend and Cancels). I was unable to include comments in this article as it gives an error, hence posting my queries here I have a couple of queries regarding the "action" attribut...

ashwajit_b by Tera Expert
  • 350 Views
  • 1 replies
  • 0 helpfuls

Resolved! CFS requires RFS error

Hello,I was able to create a CFS requires RFS relationship, but the second one i tried - i got this error:I tried to do the following:Mobile SMS Service (CFS) requires RFS = (RFS).Got the error message below telling me to use relation type  ''budnle/...

JoshuaChenFX_0-1706282397389.png JoshuaChenFX_2-1706282426998.png JoshuaChenFX_0-1706284533374.png

Attribute Mapping didn't trigger post revise

Hi,I have attribute mapping rules set in CFSP for mapping characteristic values from CFSP to RFSP. Mapping rules work as expected when I place a new service order however when I revise order line, modify characteristic values ( which are set as a 'So...

SamruddhiS by Tera Contributor
  • 533 Views
  • 1 replies
  • 1 helpfuls

Mid server installation for windows

Hi,I see the proxy details only for the Yokohama version. Is it available for the Xanadu release version as well? Has anyone installed a MID Server for the Xanadu release?For reference, please check the image.Thanks,Siva

mid-installer.png
Siva teki by Tera Contributor
  • 319 Views
  • 2 replies
  • 1 helpfuls

CTI Integration with Cisco Finesse

Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...

Telecom new cmn_media table-anyone know how to use it?

There was a recent table created this month called cmn_media in the CMDB Ci Class version 1.68.0. This is all the info that was provided: cmn_mediacmn_media is a generic table that stores media that is uploaded against a record. Current options are v...

Resolved! Order Task relationship with Change Request

Hello, Having a scenario, when my change request is getting Closed/Cancelled using flow. Then, order task also getting Closed/Cancelled. Could you please help me with the relevant BR.  Change Type - Normal. Thanks & Regards,Ambadas