Error message feed to BSS systems using TMF-641

[ashwajit_b]

Hello Team,

As per the TMF-641 specs, there is an object for "ServiceOrderErrorMessage" which is used to send the error messages (e.g fallout error codes, functional codes etc), however when I've checked the API documentation of ServiceNow, I didn't find any details for this object, so wanted to check if ServiceNow's implementation of this Open API has this object defined, if now, how the error details are fed to upstream systems?

Attach is the sample of TMF-641 model.

Thank You,

Kind Regards,

Ashwajit

[ShashankInamdar]

Hi @ashwajit_b 

The object ServiceOrderErrorMessage was introduced in v4.1.1 of the TMF641 Specs. This is currently not supported by ServiceNow OMT.

You can capture the Error/Fallout as part of Event notification to be sent to the northbound systems. This will require implementation specific work as notifications support is on the roadmap and hence not available yet.

[aizawaken]

hi @ashwajit_b ,
I don't have an answer for your question, but let me consider it...

At first, I read this page related to "Service Order Open API – GET".
And in the response part as below, I found "code", "reason", and "detail" in the response.

If this is the "ServiceOrderErrorMessage" you mentioned, then the detail information should be from "sn_tmt_core_inbound_queue" or linked tables.

As next step, I checked the schema of this table as below, and I found 2 ref-table's field as below:

I wanna check the record itself in "sn_tmt_core_inbound_queue", but unfortunately, there is no record I found...
If I could find the record in it, I could check the value of both "reference table" and "source table",,,

I don't know if my thought is correct, or not.
But I also want to know the error-code master table in Servicenow,,,

Thanks!