Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How is hardware swap realized in ServiceNow SOMT Zurich Version

MalayanurKR
Tera Contributor

Question is around  hardware swap OOTB functionality.

 

If a hardware swap is to be done on child PO, can we assume that Parent PO/ Top order line item remains with "No Change" and Child PO/OLI will have "Change" action?

 

Also if I am supposed to do a hardware swap - On a single customer order, I will have  2 OLI with disconnect and add action. How do i configure or achieve it by using ootb configurations? is it handled via split / clone as mentioned in the below screenshot?

MalayanurKR_0-1763096005633.png

 

0 REPLIES 0