Need Help : Order Management - Telecom, Media, Technology Delivery Accreditation

VamsiPaidi
Tera Contributor

‎05-11-2025 01:50 AM

Any1 who passed : 

 

Order Management - Telecom, Media, Technology Delivery Accreditation. i m trying to find some answers i feel they are correct after reading mutliple need some suggestion. no asking any answers however more to understand where my reading went wrong.

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2 REPLIES 2

Kenta Koizumi
Kilo Sage
Kilo Sage

‎05-11-2025 05:32 PM

Hi @VamsiPaidi ,

Former OMT(Order Management for Telecom) is currently known as SOMT(Sales and Order Management for Telecom).

Therefore, you should refer to the following documents.

https://www.servicenow.com/docs/bundle/yokohama-telecom-media-technology/page/product/tmt-technology...

https://www.servicenow.com/docs/bundle/yokohama-order-management/page/product/tmt-order-mgt/concept/...

 

shreedevin
Giga Guru
Giga Guru

‎06-14-2025 10:58 AM

Hi @VamsiPaidi 


Hope this helps

Order Management - Telecom, Media, Technology Delivery Accreditation

1:00:05 Question 1/37 Select the ServiceNow® components related to Order Management for Telecom, Media, and Tech. [Choose 3 answers] A. Incident Management B. Service Bridge C. Resource Order D. Product Catalog E. Service Mapping

Answer

The correct answers related to Order Management for Telecom, Media, and Tech in ServiceNow are:

✅ B. Service Bridge
✅ C. Resource Order
✅ D. Product Catalog

Question

Question 2/37 Which are valid Specification Relationship Types? [Choose 4 answers] A. Realized As B. Bundles C. Related D. Composed Of E. Consists Of F. Requires

Answer

here are the valid Specification Relationship Types in ServiceNow Telecom, Media, & Technology:

  1. Realized As
  2. Bundles
  3. Composed Of (often shown as ComposedOf)
  4. Requires

Question

00:59:10 Question 3/37 What does ServiceNow's 5G Network Slicing order handling approach aim to achieve? A. Focus on communication services for individuals. B. Define, create, and fulfill 4G network slice orders. C. Facilitate the efficient management of 5G network slicing services for CSPs. D. Provide general network management services. With respect to ServiceNow Telecom, Media, Technology

Answer

ServiceNow’s 5G Network Slicing order handling approach is designed to:

✅ C. Facilitate the efficient management of 5G network slicing services for CSPs.

Question

00:58:41 Question 4/37 Identify the benefits of Order Management for Telecom, Media, and Tech (OMT). [Choose 4 answers] A. Deepen Customer Relationships B. Improved Agent Productivity C. Reduced time to launch new service D. Lower Order Fallout E. Domain Separation F. Strict Order Fulfillment Processes With respect to ServiceNow Telecom, Media, Technology

Answer

✅ Correct Answers:

  • A. Deepen Customer Relationships
  • B. Improved Agent Productivity
  • C. Reduced Time to Launch New Service
  • D. Lower Order Fallout

shreedevin_0-1749923905347.png

 

Sources

Question

Question 5/37 How does OMT-SPM integration benefit order fulfillment? A. By automating customer site tracking for orders. B. By reducing administrative burdens in complex fulfillment plans. C. By eliminating the need for customer site visits. D. By synchronizing project tasks with order tasks. With respect to ServiceNow Telecom, Media, Technology

Answer

✅ D. By synchronizing project tasks with order tasks.
Order tasks in OMT are automatically mirrored as project tasks in SPM, with real-time synchronization of statuses and work notes—ensuring seamless alignment across systems servicenow.com.

Question

Question 6/37 How is the inclusion of child service order details in the outbound request for a service order managed? A. Through payload creation at the time of outbound request. B. Through validations to prevent duplicate outbound requests for child service orders. C. Through default settings that always include all child service order details. D. Through evaluation using a decision table. (t) earn With respect to ServiceNow Telecom, Media, Technology

Answer

The correct answer is:

  1. Through evaluation using a decision table.

Question

Question 7/37 What REST action creates a new record in the database? A. Get B. Post C. Patch D. Delete E. Put With respect to ServiceNow Telecom, Media, Technology

Answer

✅ Correct answer: B. POST

Question

Question 8/37 Select the steps associated with order creation. [Choose 3 answers] A. Select Order Approver B. Configure Order Lines C. Add to Shopping Cart D. Selection Account and Contact E. Select Location and Product Offering With respect to ServiceNow Telecom, Media, Technology

Answer

The correct steps involved in order creation in ServiceNow Telecom, Media, & Technology (OMT) are:

✅ The three correct steps:

  • D. Selection of Account and Contact
    When creating a new product order, you're prompted to select a customer account and contact in the Create Order form store.servicenow.com+10servicenow.com+10globalknowledge.com+10.
  • E. Select Location and Product Offering
    The form also requires selecting the location and specific product offering before proceeding .
  • B. Configure Order Lines
    Once offerings are selected, you configure order lines using the configurator UI. This includes setting characteristics, pricing, and adjustments youtube.com+7servicenow.com+7servicenow.com+7.

Question

Question 9/37 An Order Line Item can be revised during which states? [Choose 2 answers] A. In Progress B. New C. Rejected D. Open E. Draft With respect to ServiceNow Telecom, Media, Technology

Answer

✅ Correct Answers

  • B. New
  • E. Draft

Question

00:55:40 Question 10/37 What entities should be configured during the design phase before users begin creating orders and receiving jeopardy information? A. SLA Processing Flow, Decision Tables, Fulfillment Subflows B. SLA Definitions, Decision Tables, Fulfillment Subflows C. SLA Definitions, SLA Processing Flow, Fulfillment Subflows D. SLA Definitions, SLA Processing Flow, Decision Tables, Fulfillment Subflows With respect to ServiceNow Telecom, Media, Technology

Answer

The correct answer is:

✅ D. SLA Definitions, SLA Processing Flow, Decision Tables, Fulfillment Subflows

Question

Question 11/37 Select the steps involved in the jeopardy calculation process. [Choose 3 answers] A. Jeopardy Status Update B. Committed Due Date Consideration C. Domain Order, Order Line Item, and Order Check D. Jeopardy Evaluation Trigger E. SLA Processing Flow With respect to ServiceNow Telecom, Media, Technology

Answer

✅ Correct Answers:

  • A. Jeopardy Status Update
    Once the system evaluates that an item is in jeopardy, it updates the jeopardy status and assigns a risk level (e.g., low, medium, high) on the record (order task, order line, or domain order) servicenow.com+8servicenow.com+8servicenow.com+8.
  • D. Jeopardy Evaluation Trigger
    The evaluation is triggered by the SLA Processing Flow—as SLAs progress (e.g., reaching 50%, 75%, 100% completion), thresholds initiate the jeopardy evaluation process servicenow.com+1servicenow.com+1servicenow.com+2servicenow.com+2servicenow.com+2.
  • E. SLA Processing Flow
    The SLA Processing Flow orchestrates when and how jeopardy evaluations occur, monitoring tasks against SLA thresholds and launching the risk assessment workflow servicenow.com.

Question 12/37 What Use Cases are supported for the integration between Order Management for Telecommunications (OMT) and Field Service Management (FSM)? [Choose 3 answers] A. Manage Updates B. Create external notifications C. Support design time configuration D. Create Work Orders With respect to ServiceNow Telecom, Media, Technology

Answer

For the integration between Order Management for Telecommunications (OMT) and Field Service Management (FSM) in ServiceNow Telecom, Media, Technology, the supported use cases typically include:

  • A. Manage Updates
  • B. Create external notifications
  • D. Create Work Orders

Question

00:51:33 Question 13/37 From the list below, select the capabilities of the Product Order REST API. [Choose 4 answers] A. Order Decomposition B. Order Fallout Management C. Change Order D. Order Deletion E. Order Creation With respect to ServiceNow Telecom, Media, Technology

Answer

For the Product Order REST API in ServiceNow Telecom, Media, Technology, the typical supported capabilities include:

  • A. Order Decomposition
  • B. Order Fallout Management
  • C. Change Order
  • E. Order Creation

Question

Question 14/37 Which change types are supported by Order Management for Telecom, Media, and Tech? [Choose 3 answers] A. Account B. Price C. Location D. Characteristic E. Contact With respect to ServiceNow Telecom, Media, Technology

Answer

For Order Management in Telecom, Media, and Technology, the supported change types typically include:

  • A. Account
  • C. Location
  • D. Characteristic

Question

Question 15/37 Select the Decision table input values for Product Order Fulfilment Policy. [Choose 3 answers] A. Customer Order Line Item B. Account Record C. Order Task D. Product Specification E. Order Record With respect to ServiceNow Telecom, Media, Technology

Answer

For the Product Order Fulfillment Policy decision table in ServiceNow Telecom, Media, Technology, the typical input values are:

  • A. Customer Order Line Item
  • D. Product Specification
  • E. Order Record

Question

00:50:09 Question 16/37 What two variables are used in the automated Order Priority calculation? [Choose 2 answers] A. Urgency B. Rank C. Weight D. Impact E. Category With respect to ServiceNow Telecom, Media, Technology

Answer

For the automated Order Priority calculation in ServiceNow Telecom, Media, Technology, the two key variables typically used are:

  • A. Urgency
  • D. Impact

Question

Question 17/37 What are the order types supported by Order Management? [Choose 3 answers] A. Resource Orders B. Service Orders C. Product Orders D. Telecom Orders E. Catalog Orders With respect to ServiceNow Telecom, Media, Technology

Answer

For Order Management in ServiceNow Telecom, Media, Technology, the supported order types generally include:

  • A. Resource Orders
  • B. Service Orders
  • C. Product Orders

Question

00:49: 21 Question 18/37 What component allows you to manage, visualize, and track product offerings and their components in a single configurable workspace? A. Flow Designer B. Configurable Workspace C. Catalog Hierarchy D. Orchestration Ul With respect to ServiceNow Telecom, Media, Technology

Answer

The component that allows you to manage, visualize, and track product offerings and their components in a single configurable workspace is:

  1. Configurable Workspace

Question

Question 19/37 Which are the valid State values for a Product Offering? [Choose 4 answers] A. Retired B. Published C. Draft D. Archived E. Preview F. Active With respect to ServiceNow Telecom, Media, Technology

Answer

The valid State values for a Product Offering in ServiceNow Telecom, Media, Technology typically include:

  • A. Retired
  • B. Published
  • C. Draft
  • F. Active

Question

Question 20/37 What protocol is used by the inbound APIs? A. REST B. HTTP C. SOAP D. JSON With respect to ServiceNow Telecom, Media, Technology

Answer

For inbound APIs in ServiceNow Telecom, Media, Technology, the protocol used is typically:

  1. REST

Question

Question 21/37 =+ What feature allows you to track the progress of an order in the fulfillment process by reviewing the orchestration plan for the order, its order line items, and domain product, service, or resource order? A. Flow Designer B. Order Orchestration C. ServiceNow Orchestration D. Workflow With respect to ServiceNow Telecom, Media, Technology

Answer

The feature that allows tracking the progress of an order in the fulfillment process by reviewing the orchestration plan, its order line items, and related domain orders is:

  1. Order Orchestration

Question

00:47:47 Question 22/37 What process occurs when an order encounters an error in its normal fulfillment flow? A. Order Task B. Order Error C. Failed Oder D. Order Fallout on earned With respect to ServiceNow Telecom, Media, Technology

Answer

When an order encounters an error during its normal fulfillment flow, the process that occurs is called:

  1. Order Fallout

Question

Question 23/37 Select the specification(s) where the Model Category is mapped to a Cl Class value. [Choose 2 answers] A. Production Model B. Resource Specification C. Service Specification D. Product Specification With respect to ServiceNow Telecom, Media, Technology

Answer

The specifications where the Model Category is mapped to a CI Class value are:

  • B. Resource Specification
  • D. Product Specification

Question

00:46:59 Question 24/37 What are the key actions involved in the Suspend and Resume process? [Choose 3 answers] A. Ingesting and fulfilling suspend product and service orders. B. Processing payment for suspend and resume orders. C. Supporting future-dated suspend and resume orders using a scheduler. D. Sending notification emails for suspend and resume orders. E. Ingesting and fulfilling resume product and service orders for suspended inventories. (2) on earned With respect to ServiceNow Telecom, Media, Technology

Answer

The key actions involved in the Suspend and Resume process in ServiceNow Telecom, Media, Technology typically include:

  • A. Ingesting and fulfilling suspend product and service orders.
  • C. Supporting future-dated suspend and resume orders using a scheduler.
  • E. Ingesting and fulfilling resume product and service orders for suspended inventories.

Question

00:46:35 Question 25/37 Which entity from the list below may be ordered from a providers Product Catalog? A. Record Producers B. Catalog Items C. Product Offering D. Product Specification With respect to ServiceNow Telecom, Media, Technology

Answer

The entity that may be ordered from a provider's Product Catalog is:

  1. Product Offering

Question

00:46:13 Question 26/37 What record contains the mapping to the Model Category value? A. Product Model B. Service Specification C. Category D. Specification Category With respect to ServiceNow Telecom, Media, Technology

Answer

The record that contains the mapping to the Model Category value is:

  1. Specification Category

Question

00:45:53 Question 27/37 Which of these are defined and associated with a product, service, or resource specification? [Choose 2 answers] A. Accounts B. Characteristic Options C. Orders D. Characteristics E. Tasks With respect to ServiceNow Telecom, Media, Technology

Answer

The two items defined and associated with a product, service, or resource specification are:

  • B. Characteristic Options
  • D. Characteristics

Question

Question 28/37 What field contains the Fallout category value? A. State B. Fallout Type C. Fallout Category D. Category With respect to ServiceNow Telecom, Media, Technology

Answer

The field that contains the Fallout category value is:

  1. Fallout Category

Question

00:45: 11 Question 29/37 ServiceNow applications for Telecommunications, Media, and Technology consists of which of the following? [Choose 3 answers] A. Service Management apps for Telecom, Media & Tech B. Order Management for Telecom, Media, & Tech C. Telecommunications Software Distribution D. Telecommunications Service Operations Management With respect to ServiceNow Telecom, Media, Technology

Answer

The ServiceNow applications for Telecommunications, Media, and Technology typically consist of:

  • A. Service Management apps for Telecom, Media & Tech
  • B. Order Management for Telecom, Media, & Tech
  • D. Telecommunications Service Operations Management

Question

00:44:46 Question 30/37 What are the capabilities of Technical Service Qualification? [Choose 3 answers] A. Validate Orders based on Priority B. Cancel Orders deemed not qualified C. Process and coordinate technical service requests and responses with external inventory systems via APIs arned how D. Aligned with the Service Qualification Management TMF 645 Open API E. Confirm service availability by sending technical service qualification requests With respect to ServiceNow Telecom, Media, Technology

Answer

The capabilities of Technical Service Qualification in ServiceNow Telecom, Media, Technology typically include:

  • B. Cancel Orders deemed not qualified
  • C. Process and coordinate technical service requests and responses with external inventory systems via APIs
  • E. Confirm service availability by sending technical service qualification requests

Question

00:44:23 Question 31/37 What standard body definition are the APIs based upon? A. Federal Communications Commission B. TM Forum C. ServiceNow D. World Wide Web With respect to ServiceNow Telecom, Media, Technology

Answer

The APIs in ServiceNow Telecom, Media, Technology are based upon the standard definitions from:

  1. TM Forum

Question

00:44:01 Question 32/37 What record types can Compatibility Rules be applied to? [Choose 3 answers] A. Characteristic B. Service Specification C. Product Specification D. Resource Specification E. Product Offering With respect to ServiceNow Telecom, Media, Technology

Answer

Compatibility Rules can be applied to the following record types in ServiceNow Telecom, Media, Technology:

  • A. Characteristic
  • C. Product Specification
  • D. Resource Specification

Question

00:43:37 Question 33/37 What is the name of the process which allows order decomposition to occur repeatedly throughout the order lifecycle as the data in the order evolves? A Order Approval B. Order Fulfillment C. Staggered Decomposition D. Order Decomposition With respect to ServiceNow Telecom, Media, Technology

Answer

The process that allows order decomposition to occur repeatedly throughout the order lifecycle as the data evolves is called:

  1. Staggered Decomposition

Question

Question 34/37 What is the field name that determines if you can revise or request the cancellation of an order or an order line item? A. Point of No Items (PONI) B. Point of No Return (PONR) C. Approval Field D. Active Field With respect to ServiceNow Telecom, Media, Technology

Answer

The field that determines if you can revise or request cancellation of an order or order line item is:

  1. Point of No Return (PONR)

Question

Question 35/37 What record does the Fallout Task reference? A. Task B. Customer Order C. Domain Order D. Order Task With respect to ServiceNow Telecom, Media, Technology

Answer

The Fallout Task references the:

  1. Order Task

Question

Question 36/37 This process defines rules between two specifications in the product catalog so fulfillment agents can access all relevant characteristic values in product, service, and resource orders. A. Decomposition B. Attribute Propagation C. Characteristic Mapping OD. Attribute Mapping On With respect to ServiceNow Telecom, Media, Technology

Answer

The process that defines rules between two specifications in the product catalog so fulfillment agents can access all relevant characteristic values is:

  1. Attribute Propagation

Question

00:42:06 Question 37/37 What is the name of the table where Product Inventory is stored? A. ua_custom_table_inventory B. sn_prd_invt_product_inventory C. order_management_inventory D. product_inventory With respect to ServiceNow Telecom, Media, Technology

Answer

The table where Product Inventory is stored in ServiceNow Telecom, Media, Technology is:

  1. sn_prd_invt_product_inventory


Please mark this response as correct or helpful if it assisted you with your question.

Thanks and Regards

Shreedevi