Resolved! Service Now
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Resolved! TMF641 : Customer Order as well as Order line generated. But Service Order is NOT getting generated.
When a TMF 641 request is placed for a given specification, it goes successfully. Accordingly a customer order gets created along with an order line item. It's approved so moved to Acknowledged state. But after that: 1. Domain order (i.e.) Service or...
How to increase help text box length?
Hi,I need to increase size of help text box. Currently 'help text' box length depends on size of the text. But I want to keep width of length of help text box the same irrespective of the amount of text. Please help me to do so.Attaching screenshot f...
Resolved! Service Order Open API - Catalog not found
Hi,I needed to make changes to a Service Specification (characteristic changes). I created a new version of the existing service specification, made the changes and published it. I retired and archived the previous version. Also updated the decision ...
Resolved! Auto populate value based on condition
Hi I have requirement where i need to populate values based on condition. In catalog form i have chcek box field when it is select then single line field need to be displayed and readonly i have done using ui policies But "team possible" is the valu...
Servicenow Sharepoint Integration using REST API
Has anyone done Servicenow Sharepoint Integration using REST API. I need to know following for the start? Use Case is : retreive doc and tie to change module. 1. What are the prerequisites from sharepoint end for the successful connect?2. How can we ...
Distinguished name Vs Fully qualified domain name Vs Host name Vs Name
Hi All, Could you advise what's difference between these and how this can bee used in Telco industry. Appreciate if could help with sample values. SN platform used 'Name' Value, but what's use of other fields and Are they populates using ServiceNow...
Glide_var field types
Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...
Resolved! TMF 642 - Alarm Management Open API
Hi All, I need help in using TMF 642 plugin in ServiceNow. We basically want to register our ServiceNow instance with 3rd party network monitoring tool who is using TMF 642 APIs and sending alarms in TMF format. As per the process to receive the alar...
Resolved! SMS Alerts from Servicenow
Hello Team, We are looking for the process where user will receive the SMS alerts from servicenow when cases are opened/closed, can someone please provide me with the steps to implement the same. Thanks in advance. Prudhvi
How to enable "Telecom Service Management" in personal instance?
Hi, Telecom Service Management contains following applications. eBonding for TelecommunicationsTelecommunications Assurance WorkflowsTelecommunications Network Performance ManagementOrder Management for Telecommunications Can any one guide me on how ...
sn_ind_tmt_orm_order, sn_ind_tmt_orm_order_line_item are not extended from base task
Hello TSM enthuasists, we are starting to use Telecommunications Service Management in our project and as was looking through it i found some unclearness i'd like you to ask about. I found out the tables (we will be interacting with) "sn_ind_tmt_or...
Characteristics Value are blank in order line item, But in Request all had values
Did create a Service specification, created request for that. Order request from ServiceOrderAPI, a customer order is been created for same request. Customer -> Order line Item do have all the characteristics, but all characteristics values are miss...
Convert regular JSON to TMF formatted JSON
Hello, We will be receiving a nonTMF/custom JSON payload from external system(s) that we need to convert to TMF format(in our case TMF622 format) . What's the best way to attain this ? Creating a scripted REST API or Transform Map seems to be the onl...
Can we have definition of standard object/element from TMF(ex-666, 637, 639) and ServiceNow Table Structure
Hello, Can you please guide on below, Can we have definition of standard object/element from TMFxxx(ex-TMF666, TMF637, TMF639, etc) and ServiceNow Table Structure against each standard TMFxxx API/payload. What are tables are in scope for a individua...
