Resolved! OMT Attribute Mapping
I see attribute mapping option available from Product Specification to CFS, but no option for attribute mapping from CFS to RFS. Am i missing some settings or its not available.
Forum Posts
TMF621 Not functional when trying to implement in the real world
The Open API Specification:TMF621 Trouble Ticket Management API REST Specification ServiceNow Documentation:Trouble Ticket Open APISpoilerUse this API to manage ticket information between external ticketing systems and the Now Platform.Use this API t...
Resolved! Looking for the name space names for the API's
HI & Good Morning All,I am unable to get the name space names for the following API's. Can anyone help me with that?TMF - 666TMF - 673/674/675 is the geographical siteTMF - 632 Party management (Contacts)TMF - 666 customer & AccountsI am trying find ...
Resolved! TMF 641 Service Order
Hello All, I have one question on this TMF 641 Service Order API with the Service Catalog. My scenario is if I Ordered a service using 641 and I see Service Order is getting created in ServiceNow and goes for Approval. Now I want to add one compone...
Resolved! TMF 641 service Ordering - Order management
i am just started my learning on TSM , Order management. just i got stuck and unable to get forward. can some one help on this pls. We say, TMF 641 - api is industry standard for Service ordering . how this will be integrated with our catalog in Se...
Enable email digest for all users for a particular notification
Hi Team,we configured 'Allow Digest' for some notifications, we would like to enable 'Allow Digest' for those notifications for all users.we are able to find solutions to add on each user level, under system settings -> Notification preferences -> se...
Resolved! How to access Standard Change template change field values
Hi, I have a requirement to get values present in standard change template. From a template I would like to get the value of owner group but unable to fetch them.Currently I'm using a script to get value present in array place 5 but the drawback is i...
Best way to map specification characteristics from product/service order as an attribute in CI cmdb class
Best way to map specification characteristics from product/service order as an attribute in CI cmdb class .Looking for some best approach/documentation to integrate Order management with CMDB
Resolved! If the specification relationship is of a Composed of type, decomposition doesn't happen but its not
Hi The docs says If the specification relationship is of a Composed of type, decomposition doesn't happen https://docs.servicenow.com/en-US/bundle/tokyo-telecommunications-management/page/product/tmt-order-mgt/concept/order-mgt-order-decomposition....
Resolved! Service Now
Is Service Now available on Premise?
Resolved! TMF641 : Customer Order as well as Order line generated. But Service Order is NOT getting generated.
When a TMF 641 request is placed for a given specification, it goes successfully. Accordingly a customer order gets created along with an order line item. It's approved so moved to Acknowledged state. But after that: 1. Domain order (i.e.) Service or...
How to increase help text box length?
Hi,I need to increase size of help text box. Currently 'help text' box length depends on size of the text. But I want to keep width of length of help text box the same irrespective of the amount of text. Please help me to do so.Attaching screenshot f...
Resolved! Service Order Open API - Catalog not found
Hi,I needed to make changes to a Service Specification (characteristic changes). I created a new version of the existing service specification, made the changes and published it. I retired and archived the previous version. Also updated the decision ...
Resolved! Auto populate value based on condition
Hi I have requirement where i need to populate values based on condition. In catalog form i have chcek box field when it is select then single line field need to be displayed and readonly i have done using ui policies But "team possible" is the valu...
Servicenow Sharepoint Integration using REST API
Has anyone done Servicenow Sharepoint Integration using REST API. I need to know following for the start? Use Case is : retreive doc and tie to change module. 1. What are the prerequisites from sharepoint end for the successful connect?2. How can we ...
