Hi, I have a requirement to get values present in standard change template. From a template I would like to get the value of owner group but unable to fetch them.Currently I'm using a script to get value present in array place 5 but the drawback is i...
Best way to map specification characteristics from product/service order as an attribute in CI cmdb class .Looking for some best approach/documentation to integrate Order management with CMDB
Hi The docs says If the specification relationship is of a Composed of type, decomposition doesn't happen https://docs.servicenow.com/en-US/bundle/tokyo-telecommunications-management/page/product/tmt-order-mgt/concept/order-mgt-order-decomposition....
Is Service Now available on Premise?
When a TMF 641 request is placed for a given specification, it goes successfully. Accordingly a customer order gets created along with an order line item. It's approved so moved to Acknowledged state. But after that: 1. Domain order (i.e.) Service or...
Hi,I need to increase size of help text box. Currently 'help text' box length depends on size of the text. But I want to keep width of length of help text box the same irrespective of the amount of text. Please help me to do so.Attaching screenshot f...
Hi,I needed to make changes to a Service Specification (characteristic changes). I created a new version of the existing service specification, made the changes and published it. I retired and archived the previous version. Also updated the decision ...
Hi I have requirement where i need to populate values based on condition. In catalog form i have chcek box field when it is select then single line field need to be displayed and readonly i have done using ui policies But "team possible" is the valu...
Has anyone done Servicenow Sharepoint Integration using REST API. I need to know following for the start? Use Case is : retreive doc and tie to change module. 1. What are the prerequisites from sharepoint end for the successful connect?2. How can we ...
Hi All, Could you advise what's difference between these and how this can bee used in Telco industry. Appreciate if could help with sample values. SN platform used 'Name' Value, but what's use of other fields and Are they populates using ServiceNow...
Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...
Hi All, I need help in using TMF 642 plugin in ServiceNow. We basically want to register our ServiceNow instance with 3rd party network monitoring tool who is using TMF 642 APIs and sending alarms in TMF format. As per the process to receive the alar...
Hello Team, We are looking for the process where user will receive the SMS alerts from servicenow when cases are opened/closed, can someone please provide me with the steps to implement the same. Thanks in advance. Prudhvi
Hi, Telecom Service Management contains following applications. eBonding for TelecommunicationsTelecommunications Assurance WorkflowsTelecommunications Network Performance ManagementOrder Management for Telecommunications Can any one guide me on how ...
Hello TSM enthuasists, we are starting to use Telecommunications Service Management in our project and as was looking through it i found some unclearness i'd like you to ask about. I found out the tables (we will be interacting with) "sn_ind_tmt_or...
