Hi Everyone,
I am new to ServiceNow, I am experiencing an issue in my ServiceNow CSM/FSM Lab for Order Management for Telecommunications, Media, and Technology (TMT) Fundamentals.
Issue
When I open an Account record and click Create New Order, I briefly receive the following pop-up message:
"Component is not configured. Add Details in the configuration pane."
Instead of opening the expected Order Type Selection Wizard.
After a few seconds, the system automatically falls back to the legacy Create New Order page, where I can manually select values from multiple fields and create the order.
Following the OMT Boot Camp 2.0 lab guide exactly.
Logged in as Mike Davis (Order Fulfillment Manager).
Opened CSM/FSM Configurable Workspace.
On Funco Intl account, clicked Create Order.
Instead of the "Choose an order type" modal shown in the lab guide, I receive:
"Component is not configured. Add Details in the configuration pane."
The system then falls back to the legacy order creation page.
Browser console shows no JavaScript errors.
UX Add-on Event Mapping "Create customer orders" is active and references the application "Configurable Workspace for Order Management".
However, I cannot find a corresponding workspace experience in my instance.
Has anyone encountered a missing Order Capture UI / Order Creation Wizard component in the OMT Fundamentals lab instance?
Thank you.
