Onboard User from Prod to preprod

[komalsalunke]

Hello Team,

I have one requirement to onboard the user to preprod when it is onboarded in Prod.

We want to automate this as catalog driven.

Can you suggest the best practice to do that

we are doing below action

1) creating user in ServiceNow

2) Creating user account in OKTA

3) After approval adding user to persona

4) Adding user to okta groups

5) Adding user to ServiceNow groups

[kaushal_snow]

Hi @komalsalunke ,

As per my knowledge, the best practice is to set up a catalog driven ServiceNow flow triggered when a user is onboarded in Prod (or through Okta), then automatically create that user in PreProd, assign the right Okta groups, personas, and ServiceNow group memberships via your Okta integration (or SCIM / REST API)....You can include approval steps if needed for audit, ensure PreProd has matching roles/groups....add error handling/logging, and schedule periodic reconciliation so Prod and PreProd stay in sync and you avoid manual duplication....

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[komalsalunke]

Hello Kaushal

Do we need to create scripted rest API for the integration between prod & preprod.

[Ankur Bawiskar]

@komalsalunke 

but why? what's your business requirement?

Pre-prod is usually done for some testing.

Why to take these much extra efforts to do the integration etc between Prod -> Pre-Prod

If my response helped please mark it correct and close the thread so that it benefits future readers.

[komalsalunke]

Hello Ankur,

Workday integration is not present on preprod so our requirement is that we need to onboard the user when any user is onboarded on Prod.

We do have some catalog to onboard the user, so with the prod request only we need to onboard the user in preprod.

Can we create any task to onboard the user in preprod .

Can we create any scripted rest API to integrate