Onboard User from Prod to preprod

[komalsalunke]

Hello Team,

I have one requirement to onboard the user to preprod when it is onboarded in Prod.

We want to automate this as catalog driven.

Can you suggest the best practice to do that

we are doing below action

1) creating user in ServiceNow

2) Creating user account in OKTA

3) After approval adding user to persona

4) Adding user to okta groups

5) Adding user to ServiceNow groups

[Ankur Bawiskar]

@komalsalunke 

that's fine.

I already informed what's the use of pre-prod.

why to invest time and efforts for development just for testing purpose?

Pre-prod instance is usually used to perform some testing by business stakeholders.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rafael Batistot]

Hi @komalsalunke 

I suggest a Record Producer 

For each step will require a catalog. e.g 

will collect the Prod user’s key attributes — e.g.,

• user_name (login)
• first_name
• last_name
• email
• company, department
• manager (if needed)

You don’t copy the sys_id from Prod — every instance generates its own.

After creating for every one. Use the RP