Which CI Class is the most appropriate for Telco Infrastructure Fiber/Microwave Link?

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02-24-2021 09:22 PM
Hi,
I have a background of ITSM and Config management at those typical organisation level CI's & Infrastructure. I have no in-depth familiarity with big Telco infrastructure. What I need to capture is "Link" data for Fiber optic link or Microwave links as an example. Where some of the high level attributes might be:
Link ID and or Name
Source Address details
Destination Address details
Link type - Copper, Fiber, Microwave or....
The links are a physical entity, as opposed to something like an SD-WAN.
I have installed the CMDB CI Class Models application - which has "Network Circuit". This seems to be the closest, but it does not have all the fields I need (so will add them...), but it also has field that mention VLAN - which I tend to associate with smaller scale infrastructure (I could be wrong).
The CMDB Telecommunication plugin also does not have anything that seems to be a match.
So, is there anyone that has tackled this level of Telco CI management and what CI Class(es) were used, or did you create new CI Classes specifically to handle?
TIA.
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03-10-2021 02:25 AM
Hi Stuart,
I am no Telecom expert, but I know there is a CMDB plugin specifically oriented towards Telecom, that may help you: CMDB Telecom Category (com.snc.cmdb.telecom.category)
You can read more about the available CMDB extensions here: Activate the Extended CMDB plugins | ServiceNow Docs
For CMDB related questions I would also recommend you visit the CSDM - Common Service Data Model - ServiceNow Community
Best regards,
Casper
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03-03-2023 02:45 PM
Did you look at the Network Link / Physical Connection class? not sure what fields you need, but this might handle it.
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03-06-2023 01:28 AM
Hi Stuart
The Network Inventory extension classes extend cmdb class such as Network Link. Have you checked the Physical Connection class (cmdb_ci_ni_physical_link) which might cover the attributes you are looking for.
thanks
Amit

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03-20-2023 10:24 PM
Please explore these two classes which are marked as Yellow
Regards
RP