Assessment Simulator Task 3 - Create and Comment on a Record

[janetjpaul]

Task Instructions:

Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group.

Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. 

Incident details:

• Subcategory: Email
• Impact: 2 – Medium
• Urgency: 2 – Medium
• Assignment group: Software
• Short description: Intermittent email access 
• Description: The department is experiencing intermittent email access. Please help!
• Post a comment to the incident:  The software group is investigating similar incidents and will respond when they have a resolution.

I am unable to clear the Task. I have tried several times and i couldn't clear it at any cost. Need Help!

[Dr Atul G- LNG · Accepted solution]

Hi @janetjpaul 

Sometimes it's an issue with backend data, which may prevent task validation. There's nothing to worry about—try again after 1–2 days. Also, don’t wait; go ahead and complete the rest of the lab. Completing 80% of the lab is usually enough to receive the voucher or badge."

[Dr Atul G- LNG · Accepted solution]

Hi @janetjpaul 

Sometimes it's an issue with backend data, which may prevent task validation. There's nothing to worry about—try again after 1–2 days. Also, don’t wait; go ahead and complete the rest of the lab. Completing 80% of the lab is usually enough to receive the voucher or badge."

[janetjpaul]

Sure, I will try again in 1 - 2 days. I have completed the rest of the Tasks. Thank you Dr Atul G - LNG.

[Nikhil Bajaj9 · Accepted solution]

Hi @janetjpaul ,

Please check this thread and i hope you will get your solution:-

https://www.servicenow.com/community/sysadmin-forum/assessment-simulator-task-3-create-and-comment-o...

If my answehelped you in anyways, please mark it- Solution accepted.

Regards,

Nikhil Bajaj