Assessment Simulator Task 3 - Create and Comment on a Record

[janetjpaul]

Task Instructions:

Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group.

Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. 

Incident details:

• Subcategory: Email
• Impact: 2 – Medium
• Urgency: 2 – Medium
• Assignment group: Software
• Short description: Intermittent email access 
• Description: The department is experiencing intermittent email access. Please help!
• Post a comment to the incident:  The software group is investigating similar incidents and will respond when they have a resolution.

I am unable to clear the Task. I have tried several times and i couldn't clear it at any cost. Need Help!

[Dr Atul G- LNG · Accepted solution]

Hi @janetjpaul 

Sometimes it's an issue with backend data, which may prevent task validation. There's nothing to worry about—try again after 1–2 days. Also, don’t wait; go ahead and complete the rest of the lab. Completing 80% of the lab is usually enough to receive the voucher or badge."

[24h45a6106]

The software group is investigating similar incidents and will respond when they have a resolution.

[Rifanafirdous9]

Hi everyone,
I am stuck on Task 3 of the ServiceNow Assessment Simulator.
I created the required incidents and entered all the required details correctly. I also added the required comment in the Customer visible comments field, and the comment is visible under Activities.
However, when I validate Task 3, it still fails with the message: “Did you add and post a comment?”
My profile is Platform User.
I have checked the required fields, including Caller, Subcategory, Impact, Urgency, Assignment group, Short description, Description, and Customer visible comments, and they all appear to be correct.
I also checked the incidents shown in the screenshot:
INC0010003 – Adela Cervantsz
INC0010002 – Abel Tuter
INC0010001 – Amos Linnan
The comments are posted and visible under Activities, but the validator still fails.
Could someone please help me understand why the validator is not recognizing the posted comment and how I can fix Task 3?
Thank you!