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User Training and Super User Training

Hi Community, this is first of many posts, I expect!I am currently working my way through a Service-now implementation and we plan to go live in 6 weeks.I have to start getting all the users trained and ready for this new solution, I would like to se...

by •  
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  • 12 replies
  • 0 helpfuls

Negative Order

Hi,What is the significance of specifying a negative order on UI action?Please see the attachment for details.Thanks

tj2 by • Kilo Contributor
  • 1693 Views
  • 1 replies
  • 2 helpfuls

User Acceptance Testing

Is there any documentation available for conducting user acceptance testing around Incident Management (actual use case scenarios)? I looked on the wiki but did not find anything. I would think there would be a baseline we could use to start!Thank yo...

jbright by • Kilo Explorer
  • 7466 Views
  • 1 replies
  • 0 helpfuls
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