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‎06-17-2015 12:41 AM
I find it tough to understand the requests,items and tasks when I open under the open records.
Solved! Go to Solution.
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‎06-17-2015 12:48 AM
Lets make a sort of real analogy. A request may be all the item which were requested during my order in my cart. For each requested item, i will then have a catalog item. In order to fulfill that catalog item, one or more tasks may be created for each fulfiller person or group that needs to satisfy a given task
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‎06-17-2015 12:51 AM
Request [My New Hire Needs]
-- Catalog Item [Laptop]
-- Catalog Item [Monitor]
-- Catalog Item [Account]
--- Catalog Task [Create AD account]
--- Catalog Task [Generate Password]
--- Catalog Task [Set email and send a welcome email]
Thanks,
Berny
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‎06-17-2015 12:56 AM
I got it now Berny . So now these catalog task will be assigned to the related approvers and each task which you have mentioned will be the subset of the requested items !!! Am I sensing right Berny.
Thanks,
Rahmathullah
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‎06-17-2015 12:57 AM
you are absolutely correct.
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‎06-17-2015 12:49 AM
Hi Raha,
Multiple requested items can be attached to a single request. Where as the catalog task can be associated to the requested item to fulfill the request.
