Certification number is not present in Pearson Vue exams

mahfuz5256 · ‎11-27-2025

Hi All

I am currently facing a strange issue. I cleared my CAD exam one week ago under newly introduced Pearson Vue exam system but found there is no certification number in my certificate. Instead there is only a dash (-) sign showing up. Please see the screenshot. I know certification number is a norm and my previous certificates had it accordingly.

Is it a new norm or a technical glitch? Can someone advise?

Mohammed8 · ‎11-27-2025

Hi @mahfuz5256

Oh, this is second query I saw person having issue with certification number.

You can raise a CASE with ServiceNow learning team and check, and let us know what's the response to help others for similar issue

You can check this thread:

https://www.servicenow.com/community/training-and-certifications/csa-exam-certificate-does-not-have-...

@GlideFather , @Dr Atul G- LNG, do you know any one from ServiceNow team who is active here on community to tag , so can get response and help resolve his issue?

Thanks and Regards,

Mohammed Zakir

View solution in original post

MaritaK · a month ago

Hi,
I experienced the same issue and raised a case with ServiceNow Learning. Here’s the response I received for anyone wondering:

"Please note that following the transition of our exam vendor from Webassessor to Pearson VUE, certification numbers are no longer issued upon successful exam completion. This is the expected behaviour under the updated system."