Virtual agent simulator task 14 - edit conversation flow

[Tanja Holm]

Hi guys, 

I'm completely stuck at task 14 in the virtual agent simulator, task edit conversation flow. The advice thrown by the simulator validating task is "Did you complete the missing branch conditions?", which I do believe I have. The doubt I have though is if it's needed to modify the block for transferring to live agent. Does anyone have any pointers? Attaching a picture of the conversation flow. 

Brs Tanja

[Dhanashree1]

Can you tell me why have you designed the flow this way - 

I mean wouldn't this be like a infinite loop?

[Raj Abhishek]

how to use the routing branch? the blue one?

[SumanthReddyK]

Hi, Just click inverted triangle icon and you can drag it to required block.

[Tanja Holm]

Hi, 

I at least tried to design the flow according to the assignment specs in task 14 in now learning, see attached. However, being a beginner I might have missed something, and probably did given the error messages in the simulator. 

Brs Tanja