CSA and CAD Exam passing criteria

VarshithY · a week ago

I have doubt regarding both CSA and CAD exams, which says that 70% is the cutoff score for certification. But how are questions evaluated :
1.Are all 60 questions are evaluated and total score is compared with cutoff score.
2.Or all the questions are divided into six sections and a person has to score atleast 7 question in each section to get certified.

Dr Atul G- LNG · a week ago

Hi @VarshithY

Tough to say, as passing %age is never disclosed by SN.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Simon Hendery · a week ago

Hi @VarshithY

Everything you need to know about exam cut scores and domain percentages is explained here:

https://www.servicenow.com/services/training-and-certification/journey/#/lessons/VlL6wxYvEjMjCGwx-HE...

You'll see that it specifically states that the cut score is NOT always 70%.

The answer to your question is 1. As per the info in the link: "your overall pass/fail status depends solely on your total correct answers compared to the cut score".

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Tanushree Maiti · a week ago

Hi @VarshithY ,

As per my exp with Certification (12 mainline certs) , ServiceNow never disclose the exam cutoff score anywhere.

Also (this is not documented any where) , An exam proctor once said to me (from his exp) , if you fail in any of the exam domain/section (e.g you have 6 sections, in 5 sections you got approx 90 but in one section , it is 40) then also you will fail the exam . If All sections you pass then the total sections' score will be averaged.

So make sure you have covered all the mentioned domains/sections as per exam blueprint fully prior to give the ServiceNow Mainline exams.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

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Dr Atul G- LNG · a week ago

Hi @VarshithY

Tough to say, as passing %age is never disclosed by SN.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · a week ago

Hi @VarshithY

As @Dr Atul G- LNG eluted to, parsing percentage is unknown - so your question can't really be answered. The one stating that they know the parsing percentage is not stating the truth.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dinesh_Now · a week ago

HI @VarshithY

As @Dr Atul G- LNG already mention teh answer, but still i wanted to say the same " %age is never disclosed by ServiceNow"

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Simon Hendery · a week ago

Hi @VarshithY

Everything you need to know about exam cut scores and domain percentages is explained here:

https://www.servicenow.com/services/training-and-certification/journey/#/lessons/VlL6wxYvEjMjCGwx-HE...

You'll see that it specifically states that the cut score is NOT always 70%.

The answer to your question is 1. As per the info in the link: "your overall pass/fail status depends solely on your total correct answers compared to the cut score".