CSA Voucher related query

tanayapandit01 · ‎10-13-2023

I completed CSA course today on SeviceNow Partner Portal, but the voucher is not generated. I had completed this course last year too and the voucher was generated and was used. I couldn't clear this exam last year. Is it because of that the voucher is not generating now? I am attaching 2 Screenshots. 1 - showing that i am eligible for a voucher and 2 - my vouchers page where i cannot see the new voucher.

Any help will be appreciated.

Dr Atul G- LNG · ‎10-13-2023

Hi @tanayapandit01

Greetings!!

As per screenshot the CSA voucher you already used and cant be reuse again ( This was expired on 13th Sep) and other Event voucher is valid till 2024.

When you complete the the trainings for CIS exam, a voucher get generated and you need to claim that. The validity of use of voucher is 1 year the date its generated.

Now if you completed the CSA training again and voucher did not get generated it is issue. For this please log a Now learning case to SN and get it generated.

FYI, yours' is 3rd post I saw where training completed but voucher not generated. so seems it is a known issue.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nivedita Patil · ‎10-13-2023

Hi @tanayapandit01 ,

create case from now learning platform and wait for reply.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.