Discovery Fundamentals On Demand - Unable to complete task - validate MID server

[Terje Nilima Mo]

I am taking the Discovery Fundamentals On Demand course, and I am failing the task "Validate mid server".

When opening the MID Servers it says that the assigned MID server is down and not validated.

If I attempt to validate it, it says "validating" forever.

I am not able to RDP into the assigned MID server because 'learner' does not work with the provided password.

I have asked the automation to create a new instance, but this has the same issues; no valid MID server and not able to RDP into the server that should be running it to see if I can fix it.

I am therefore unable to complete this step, and without a functioning MID server the rest of the course is moot.

How to fix?

[Bhuvan]

@Terje Nilima Mo 

Please refer below post where I explained the steps to follow in detail

https://www.servicenow.com/community/itom-forum/mid-server-status-not-going-to-up/m-p/3377785/page/2

You can take RDP to the MID server and try to resolve the issue.

If it does not work, terminate lab instance and provision new instance. If it is same issue with new instance, try creating a support case with Now Learning team from below link

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Terje Nilima Mo]

Thank you for your reply.

However if you read my post closely you will see "I am not able to RDP into the assigned MID server because 'learner' does not work with the provided password."

The address and password is listed and I have carefully both typed and copied the password. Also when connecting the RDP client I specify the user name under options so that it does not attempt to use a domain user. I have also tried .\learner to use the local account, but to no avail.

[Bhuvan]

@Terje Nilima Mo 

When I tried for my lab instance, it connect fine with provided credentials. When copying the password, there will be a whitespace at the end that needs to be removed. If you have tried this option to take RDP with IP Address by using nslookup and it did not work, you can terminate the instance and try with new one.

If that does not work, you can submit a case with Now Learning support team.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Terje Nilima Mo · Accepted solution]

Well, today is a new day, and after waking the instance from hibernation I was able to RDP into the MID server using the same user name and password as I did yesterday.

Also after waking from hibernation the MID server was showing as "Up" albeit not validated. Clicking Validate did successfully validate the MID server.

So I guess the solution was to let the session go into hibernation and waking it again. Not the most intuitive or best user experience.

[Bhuvan]

@Terje Nilima Mo 

Glad to know issue is resolved.

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan