Error: Candidate is not associated with voucher.

[arashnabi]

Hi all,

I am unable to schedule CSA certification.

I have valid voucher by completing the prerequisites on servicenow learning website.

My email(account) is the same in ServiceNow and in webassessor and linked successfully.

Even though everything i do is correct i get the following error (see below) . A case is created at Feb 7, 2023 by sending an email to certification@servicenow.com and unfortunately no response yet from them.

Has anyone experienced this kind of error before and know how to fix it? 

Candidate is not associated with voucher. Your Now Learning and Webassessor accounts must need mapped correctly in Now Learning. If you need help linking accounts submit a case to ServiceNow.

[Community Alums]

Hi arashnabi,
"Vouchers can only be used on the initial attempt at a certification exam. You may be previously certified, therefore, this is not your initial attempt. You will need to pay the associated $200 fee in Webassessor to attempt the exam again." - I am also facing the same issue and this is what I got to know after raising a case with ServiceNow.

[pandeyved]

Hi @Community Alums 

What if we are registering for first time and getting this issue.

[Dr Atul G- LNG]

Hi @pandeyved 

Greetings!!

Best is to raise case with SN. Some time it take 3-5 days to link the account. 

Please mark this response as correct or helpful or then solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

[Badur Naveen]

Hi arashnabi,

I'm also facing same issue. Your problem resolved or not.

Regards,

Naveen