Re assignment Count Incident Table

[Phani Pasupulet]

In an incident table reassignment count giving the number of times assignment group was changed 

but I want how many times assigned to or configuration item was changed how can I achieve that What should I configure to count the reassignment of those fields

[Samaksh Wani · Accepted solution]

Hello @Phani Pasupulet 

You can Create 2 fields one for Assigned To Count, Second for Configuration Item count.

Write a OnChange Client Script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue == "")
		return;

     var field1 = g_form.getControl('assigned_to');
     var field2 = g_form.getControl('configuration_item');
     var count1=0;
     var count2=0;
 
    if(field1.changed){
         g_form.setValue('assigned_to_count', count1);
     }
     if(field2.changed){
         g_form.setValue('configuration_item_count', count2);
     }

}

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Phani Pasupulet]

where we are incrementing the count values

[Samaksh Wani]

Hello @Phani Pasupulet 

Sorry plz add 

count1++ in first if

count2++ in second if

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Dr Atul G- LNG]

Hi @Phani Pasupulet 

Greetings!!

Give a try at metric / metric definitions. HOpe that will solve the purpose.

Please mark this response as correct or helpful or then solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G