Exciting new Training and Certification developments heading your way!

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We’ve got some exciting Training and Certification developments headed your way. These new offerings deliver additional training options no matter where you are in your ServiceNow journey—and are designed to help your team gain the skills they need to get the most out of a ServiceNow solution.  

Custom Guided Tour (beta) 

Custom Guided Tours are in-application support, customized to match your business process, that will help get your users answers as quickly as possible without the need for live support. They’ll get the just-in-time information they need when the time comes to perform tasks on the fly, increasing speed to adoption and success.  

  

Adoption Toolkit 

Everything you need to get your organization on board—all in one place! The Adoption Toolkit provides tools and guidance to set the scene for change and educate both your users and stakeholders. You’ll find a framework and templates that you can customize to best fit your organizational needs, plus instructions for building awareness around how your ServiceNow implementation will improve everyday processes.  

  

Change Enablement Packages 

Change is never easy—but with help from ServiceNow experts, we’ll roll out effective techniques to drive change enablement within your organization. We’ll help you take a structured change enablement approach to remove barriers, identify and mitigate risks, and pave the way for a successful roll out—increasing time to value and accelerating adoption along the way.  

New and Updated Courses 

Field Service Management Implementation (3 days)  
ServiceNow Platform Implementation (3 days) [note: currently a 5-day course, moving to a 3-day course]  
Risk and Compliance Implementation (2 days)  

New Certifications 

Certified Implementation Specialist – Risk, and Compliance (coming October '18)  

Certified Implementation Specialist – Field Service Management (coming January '19)  

For more information or to discuss any of our offerings please email training@servicenow.com.