Guidance on Mapping Certifications/Badges/Post from Person email -id to partner-id!

[Mohammed8]

Hello,

My company has created partner portal access. I have all my certs, badges, community posts, etc on my personal Gmail id. Can you help with the procedure of merging accounts.

Regards,

Mohamed Zakir

[GlideFather · Accepted solution]

Hi @Mohammed8,

you might merge it and it will result in having only one merged account associated with your business email, the personal one will stop existing.

To merge, go to SN University > top-right corner > My profile and settings and there Merge Old ID

Merging my email (accounts),transfer certifications, badges to new email 

 

Or you can link the accounts together. If somebody works for more clients to receive the benefits from all:

Linking to your company account overview

[GlideFather · Accepted solution]

Hi @Mohammed8,

you might merge it and it will result in having only one merged account associated with your business email, the personal one will stop existing.

To merge, go to SN University > top-right corner > My profile and settings and there Merge Old ID

Merging my email (accounts),transfer certifications, badges to new email 

 

Or you can link the accounts together. If somebody works for more clients to receive the benefits from all:

Linking to your company account overview

[Dr Atul G- LNG · Accepted solution]

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[Mohammed8]

Thanks @Dr Atul G- LNG and @GlideFather  for reply

I will be initiating merge soon 

Any suggestions or people to reach out if things didn't go accordingly?

Regards,

Mohamed Zakir

[Dr Atul G- LNG]

Yes drop email web_support@servicenow.com