How to change my E-mail address in Now Learning
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06-04-2025 10:22 AM
Hello team,
Good day!!
I have recently changed the organization.
Previously my now Learning site, email address to login is my previous organization's email ID and I have active certifications with it.
Now, I have changed my organization, and I want to register with my current organization's email ID and acquire all the active certificates from it.
Can someone let me know how can I achieve this?
Regards,
Lucky
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06-04-2025 10:32 AM
Hi @Lucky1 ,
check if these are of any help to you
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002280
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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06-04-2025 02:10 PM
Hi @Lucky1
Below are the steps for merging your accounts:
First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.
3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.
4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)
7.Click Verify. You should then see the "Email Verified" page.
8.Review, Confirm and authorize the merge request details.
9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.
KB Article:
https://nowlearning.
https://nowlearning.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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