Issue with ITSM Simulator: Configure change notifications

[Marji_Sandoval]

The existing change management notifications require modifications:

 - Some out of the box notifications need to be disabled 

 - Users should not be able to unsubscribe from some notifications

1. Disable the following notification:

   - Notify Change Calendar

2. User should not be able to unsubscribe from below listed notifications (make these notifications mandatory😞

   - Change assigned to my group

   - Change assigned to me

   - Change rejected

   - Change approved

I was able to get the first one done. I am struggling with the second one. Where do I go to make these changes? What form? I have looked through all the change options and haven't found anywhere to do this. Any help would be appreciated.

[Mark Manders · Accepted solution]

It's a checkbox on the notification form.

[Marji_Sandoval]

Thank you so much for the help. I kept looking at notifications and felt like that was where I was supposed to be but I didn't create new ones, I was looking for them to be already created. I appreciate the help.

[vgiatagannas]

1. Navigate to All > System Notification > Email > Notifications.
2. Open the appropriate notification.
3. Configure the form and add the Mandatory field.
   Note: This field does not display by default.
   1. Click the context menu icon and select Configure > Form Layout.
   2. Select the Mandatory field and the order in which you want the field to appear.
   3. Click Save.

If my answer helped you in any way, please then mark it as helpful or correct. This will help others finding a solution.

[ellencarpen]

I am SO struggling with number 2. Can someone please walk me through it like I'm 10 and just met ServiceNow yesterday? 🙂