Issue with ITSM Simulator: Configure change notifications

[Marji_Sandoval]

The existing change management notifications require modifications:

 - Some out of the box notifications need to be disabled 

 - Users should not be able to unsubscribe from some notifications

1. Disable the following notification:

   - Notify Change Calendar

2. User should not be able to unsubscribe from below listed notifications (make these notifications mandatory😞

   - Change assigned to my group

   - Change assigned to me

   - Change rejected

   - Change approved

I was able to get the first one done. I am struggling with the second one. Where do I go to make these changes? What form? I have looked through all the change options and haven't found anywhere to do this. Any help would be appreciated.

[Mark Manders]

It's literally a checkbox on the notification form. How can you struggle with that?

[ArmandoD]

Hello Ellencarpen,

I was also struggling with the same issue regarding the second part of the question.

In your current view, Notification Change Approved is set to Default, which is why the mandatory field is not visible.

To resolve this, simply change the view to Advanced by clicking on Notification Change Approved. Once switched, you’ll be able to see the mandatory field.

Please make sure to review the mandatory field for all listed notifications