IT Service Management - Implementation Simulator...

[LHIND]

Hi everybody,

I am currently going through the Implementation Simulator and I am kinda stuck on this specific task:

Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy: 

- If lead time of 7 days is not met for model = Normal change request, Risk should be set as "High", Impact should be left alone.

- If lead time of 3 days is not met for model = Standard change request, Risk should be set as "Moderate", Impact should be left alone.

1. Disable Risk Condition "Insufficient lead time".

2. Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be left alone.

3. Add a new risk condition: "Insufficient lead time - Standard Change" so that if a lead time of 3 days is not met for Standard change requests, the Risk will automatically be set to Moderate, and Impact should be left alone.

I am not that good at scripting...so could anyone provide me with a script regarding 2. & 3.?
I would really appreciate since this bugs me...

Thanks in advance 🙂

[MoeG82]

Thanks!! This still works in 2025