Lab 1.0 Configure OT Incident Management with Guided Setup [Xanadu]

[kenkatz]

Greetings,

I am a new learner for the ServiceNow platform, learning about the SN OT product suite. I am taking the OT Incident Management training and have completed the lecture portion. I have the Instance up and running. This specific lab didn't have the steps and verify lab that my other training had, but requests that you download a lab guide:

Select here to download the lab guide.

Lab objectives:

Assign roles to users
Migrate OT incidents
Create a new OT incident category
Create an incident state model
Create an OT incident"

When I click on the "here", I get the following error:

Security Constraints prevents you from accessing the attachment

This is on my personal system and nothing is being blocked on my side.

Thanks in advance!

[Juhi Poddar · Accepted solution]

Hello @kenkatz 

I see the same error in my Now Learning profile, so it seems there might be an issue with the attachment link itself. I recommend reaching out to the Now Learning team for assistance. As a workaround, I successfully downloaded the PDF of the same course in a different language, confirming that it's not a security access issue.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[dckarns]

I was able to translate the other language document into English.  Attaching here.