Lab 1.0 Configure OT Incident Management with Guided Setup [Xanadu]

kenkatz · ‎01-13-2025

Greetings,

I am a new learner for the ServiceNow platform, learning about the SN OT product suite. I am taking the OT Incident Management training and have completed the lecture portion. I have the Instance up and running. This specific lab didn't have the steps and verify lab that my other training had, but requests that you download a lab guide:

Select here to download the lab guide.

Lab objectives:

Assign roles to users
Migrate OT incidents
Create a new OT incident category
Create an incident state model
Create an OT incident"

When I click on the "here", I get the following error:

Security Constraints prevents you from accessing the attachment

This is on my personal system and nothing is being blocked on my side.

Thanks in advance!

Juhi Poddar · ‎01-13-2025

Hello @kenkatz

I see the same error in my Now Learning profile, so it seems there might be an issue with the attachment link itself. I recommend reaching out to the Now Learning team for assistance. As a workaround, I successfully downloaded the PDF of the same course in a different language, confirming that it's not a security access issue.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

View solution in original post

Ravi Chandra_K · ‎01-13-2025

Hello @kenkatz

The security constraints error comes in ServiceNow when you do not have enough Access

Are you in the correct scope?

Are you logged in as a admin user?

Check these two things...

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

kenkatz · ‎01-13-2025

I am logged in as myself in nowlearning. This is not an issue within the lab, but getting the lab instructions. For the Essentials lab 1.0, the PDF was shown and I could (and did) download it. For this lab, there was only a link, and the link gave the above error. I am currently reviewing the Essentials lab. I will post screenshots of my issue when I am done.

Dr Atul G- LNG · ‎01-13-2025

Hi @kenkatz

Are you intentionally impersonating a user as instructed, or is it possible that you're already impersonating someone and encountering this error?

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kenkatz · ‎01-13-2025

This is not an issue within the lab, but with the lab instructions.