Locked Out of ServiceNow Lab Instance

[GregoryPerrott]

Hello. I'm new to ServiceNow and this community, so I was hoping someone might be able to help me please. I was taking a SN training course and somehow I got locked out of my lab instance. When I opened a ticket with SN I received a reply that they "didn't support client instances", and to contact my company's admin for help. Well, nobody at my company can help me and I was hoping somebody here might know how I can get my lab instance unlocked please. Any help would be greatly appreciated. Thank you.

Greg

[Ravi Chandra_K · Accepted solution]

Hello @GregoryPerrott 

Unfortunately, yes. ServiceNow Support no longer supports lab and PDI instances. Try to reenroll again for same course and request for new lab instance.

refer below thread:

https://www.servicenow.com/community/instance-help-forum/lab-instance-not-opening/m-p/276425

Please Mark the Answer as correct solution and helpful if helped!

Kind Regards,

Ravi Chandra.

[Dr Atul G- LNG · Accepted solution]

Hi @GregoryPerrott 

Greetings!!

Currently no support available on PDI and in this case request for new PDI only. Regarding Lab instance , you can release the same and get a new one.

[Ravi Chandra_K · Accepted solution]

Hello @GregoryPerrott 

Unfortunately, yes. ServiceNow Support no longer supports lab and PDI instances. Try to reenroll again for same course and request for new lab instance.

refer below thread:

https://www.servicenow.com/community/instance-help-forum/lab-instance-not-opening/m-p/276425

Please Mark the Answer as correct solution and helpful if helped!

Kind Regards,

Ravi Chandra.

[GregoryPerrott · Accepted solution]

Thank you. I'll try your solution and see if it helps. I appreciate your time and information. Thanks!

[GregoryPerrott]

Thank you.

[Dr Atul G- LNG · Accepted solution]

Hi @GregoryPerrott 

Greetings!!

Currently no support available on PDI and in this case request for new PDI only. Regarding Lab instance , you can release the same and get a new one.