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Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

Lucky13
Tera Expert

I did what is detailed below:

 

Task Instructions:

1. Impersonate 'Platform User'.

2. Set your instance preferences to show date and time formats on forms.

3. Set your instance preferences to show help tips on forms.

 

But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly. 

Did you change the 'show date and time format on forms' setting in user preferences?

I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

Hi @Lucky13 

 

Do this

 

LearnNGrowAtul_0-1706367568395.pngLearnNGrowAtul_1-1706367606414.png

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

@Dr Atul G- LNG  you rock !! The option required is inside Accessibility not in DISPLAY, this is the TRICK. Thank you Luciano

View solution in original post

88 REPLIES 88

I have the same problem, did you manage to solve it?

Hi KatarzynaM,

 

Unfortunately no.

I attempted this and other assignments. I also tried resetting the learning platform from within the instance. I have tried additional assignments and have not been able to successfully validate and complete them. Guess we all have to wait until Tech support fixes this issue, it is possible that this may not be an end-user issue.

NikPic
Tera Contributor

Hi janelleD,
which user did you make the changes with?

Hi @KatarzynaM ,
Solution is using the concrete user "Platform User" for impersonate. 🙂