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01-26-2024 01:19 PM
I did what is detailed below:
Task Instructions:
1. Impersonate 'Platform User'.
2. Set your instance preferences to show date and time formats on forms.
3. Set your instance preferences to show help tips on forms.
But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly.
Did you change the 'show date and time format on forms' setting in user preferences?
I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.
Solved! Go to Solution.
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01-27-2024 07:00 AM
Hi @Lucky13
Do this
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-27-2024 07:50 AM
@Dr Atul G- LNG you rock !! The option required is inside Accessibility not in DISPLAY, this is the TRICK. Thank you Luciano
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05-22-2024 07:05 AM - edited 05-22-2024 07:28 AM
I attempted this and other assignments. I also tried resetting the learning platform from within the instance. I have tried additional assignments and have not been able to successfully validate and complete them. Guess we all have to wait until Tech support fixes this issue, it is possible that this may not be an end-user issue.
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11-05-2024 11:48 PM
Hi janelleD,
which user did you make the changes with?
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09-04-2024 06:13 AM
Hi @KatarzynaM ,
Solution is using the concrete user "Platform User" for impersonate. 🙂
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03-17-2025 08:02 PM
HI guys,
I couldn't find the concrete user 'Platform User' to impersonate on my side, so I'm stuck on this basic Task 1.
Do you have any solution for this?"
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05-22-2024 08:05 AM
Try to put your instance exactly like @Dr Atul G- LNG showed above and double check where are you changing the options.
