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01-26-2024 01:19 PM
I did what is detailed below:
Task Instructions:
1. Impersonate 'Platform User'.
2. Set your instance preferences to show date and time formats on forms.
3. Set your instance preferences to show help tips on forms.
But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly.
Did you change the 'show date and time format on forms' setting in user preferences?
I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.
Solved! Go to Solution.
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01-27-2024 07:00 AM
Hi @Lucky13
Do this
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-27-2024 07:50 AM
@Dr Atul G- LNG you rock !! The option required is inside Accessibility not in DISPLAY, this is the TRICK. Thank you Luciano
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01-21-2025 05:58 AM
Hello,
I did what is detailed below:
Task Instructions:
1. Impersonate 'Platform User'. (not necessary to be done as per our organization instance)
2. Set your instance preferences to show date and time formats on forms.
3. Set your instance preferences to show help tips on forms.
But the Validate Task is always failing.
below some screens shots

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01-21-2025 06:35 AM
Hi @FRANCKV
You MUST impersonate 'Platform User'.
And I don't know why you have mentioned your organisation instance. You should be using the training instance.
Please read all the instructions carefully and follow them.
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02-20-2025 12:56 PM
To all of the end users attempting this task, we all assumed that the instructions were stating to type in "System Administer" when in fact you need to type in "Platform User".
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01-31-2025 05:43 AM
in this assignment I can't find Platform user to impersonate... what can I do?

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01-31-2025 10:02 AM
Hi @ChilakaS
As per the following screenshot: have you clicked on 'Impersonate user' and searched for 'Platform User'?