Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

[Lucky13]

I did what is detailed below:

Task Instructions:

1. Impersonate 'Platform User'.

2. Set your instance preferences to show date and time formats on forms.

3. Set your instance preferences to show help tips on forms.

But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly. 

Did you change the 'show date and time format on forms' setting in user preferences?

I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.

[Dr Atul G- LNG · Accepted solution]

Hi @Lucky13 

Do this

[Simon Hendery]

@SGB - Are you seeing a display that's identical to the screenshots in AG's accepted solution above?

[JackiAdams]

Good Morning,

I have used all of the suggestions above, date/time under accessibility, tips on forms under display, different administrators (one originally assigned at log on & Abel Tuter), different browsers and cleared cache. And I'm still failing. I need this training for work. Is there someone I can actually talk to in order to resolve this and continue the training?

Thank you,

Jacki 

[Simon Hendery]

Hi @JackiAdams 

Unfortunately there's no official ServiceNow support for these training courses. 

Your mention of different admins and Abel Tuter prompts me to ask: are you impersonating the user called 'Platform User' as required?

See attached screenshot, which is not exactly what you'll see (because it's taken from a different instance) but may help you get the idea.

[FRANCKV]

Hello,
I did what is detailed below:

Task Instructions:

1. Impersonate 'Platform User'. (not necessary to be done as per our organization instance)

2. Set your instance preferences to show date and time formats on forms.

3. Set your instance preferences to show help tips on forms.

But the Validate Task is always failing.
below some screens shots

[Simon Hendery]

Hi @FRANCKV 

You MUST impersonate 'Platform User'. 

And I don't know why you have mentioned your organisation instance. You should be using the training instance.

Please read all the instructions carefully and follow them.