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Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

Lucky13
Tera Expert

I did what is detailed below:

 

Task Instructions:

1. Impersonate 'Platform User'.

2. Set your instance preferences to show date and time formats on forms.

3. Set your instance preferences to show help tips on forms.

 

But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly. 

Did you change the 'show date and time format on forms' setting in user preferences?

I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Lucky13 

 

Do this

 

LearnNGrowAtul_0-1706367568395.pngLearnNGrowAtul_1-1706367606414.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

@Dr Atul G- LNG  you rock !! The option required is inside Accessibility not in DISPLAY, this is the TRICK. Thank you Luciano

View solution in original post

77 REPLIES 77

This is the correct answer. On the instructions it does not specified witch user to impersonate. Look up for a user called "Platform" select that user and make the preferences changes there. (The instructions are very unclear on this course)

Jlowery01co
Tera Contributor

I am having the same issue and I can not get it to validate

Hi @Jlowery01co 

 

Your screenshots show you're impersonating 'Abel Tuter'. You need to change that so you're impersonating 'Platform User'.