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01-26-2024 01:19 PM
I did what is detailed below:
Task Instructions:
1. Impersonate 'Platform User'.
2. Set your instance preferences to show date and time formats on forms.
3. Set your instance preferences to show help tips on forms.
But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly.
Did you change the 'show date and time format on forms' setting in user preferences?
I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.
Solved! Go to Solution.
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01-27-2024 07:00 AM
Hi @Lucky13
Do this
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-27-2024 07:50 AM
@Dr Atul G- LNG you rock !! The option required is inside Accessibility not in DISPLAY, this is the TRICK. Thank you Luciano
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07-10-2025 02:44 AM
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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07-28-2025 09:52 AM
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08-27-2025 12:35 AM
When you click Impersonate user, select Platform user from the search don't just impersonate the default profile. That is why the system doesn't track your progress and mark Failed!!
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09-05-2025 10:01 PM
When impersonating, Search "Platform User", this is the point where i got sucked. Secondly i got stuck of which @Lucky13 has replied.
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09-30-2025 08:44 AM
This is the correct answer. On the instructions it does not specified witch user to impersonate. Look up for a user called "Platform" select that user and make the preferences changes there. (The instructions are very unclear on this course)
