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01-26-2024 01:19 PM
I did what is detailed below:
Task Instructions:
1. Impersonate 'Platform User'.
2. Set your instance preferences to show date and time formats on forms.
3. Set your instance preferences to show help tips on forms.
But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly.
Did you change the 'show date and time format on forms' setting in user preferences?
I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.
Solved! Go to Solution.
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01-27-2024 07:00 AM
Hi @Lucky13
Do this
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-27-2024 07:50 AM
@Dr Atul G- LNG you rock !! The option required is inside Accessibility not in DISPLAY, this is the TRICK. Thank you Luciano
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05-09-2025 03:09 PM
Thanks, yes, your comment helped me.
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01-26-2024 10:52 PM
Hi @Lucky13 ,
Please share the screenshot of error.
Mark my answer as accepted solution and helpful if helps you.
Thanks,
Nivedita Patil.
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04-28-2025 06:57 AM
This is not working for me see attached. Please help me thank you
Kind Regards
Bright
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05-27-2025 12:57 PM
do this and it will work
click on impersonate, select
i did not select plaform user initially, i was using other users shown in the picture
After selecting 'platform user', click Impersonate and you will be switched to platform user mode
click on the platform user profile top right then go to 'Preference' > 'Display' and configure this as shown below
After the setting above click go back and go to 'Preference' > Accessiblity as shown below
Go back to validate and you should be fine
this is for the first task
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05-28-2025 07:51 AM
That was it. "Platform User". Thanks a million!