Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

Lucky13
Tera Expert

I did what is detailed below:

 

Task Instructions:

1. Impersonate 'Platform User'.

2. Set your instance preferences to show date and time formats on forms.

3. Set your instance preferences to show help tips on forms.

 

But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly. 

Did you change the 'show date and time format on forms' setting in user preferences?

I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Lucky13 

 

Do this

 

LearnNGrowAtul_0-1706367568395.pngLearnNGrowAtul_1-1706367606414.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

@Dr Atul G- LNG  you rock !! The option required is inside Accessibility not in DISPLAY, this is the TRICK. Thank you Luciano

View solution in original post

73 REPLIES 73

Hello, I did as instructed in the screenshots.  It still will not validate.  I did step 1 to impersonate a user first.  So when I did steps 2 and 3 should that have been under the profile of the user im impersonating, or should I have terminated the impersonation first?

I'm having similar issue, but the provided solution is not working.  I am impersonating the Platform user.  See my attached screen scrapes:

Sorry to hear this, but what is not working. Provide more details @Chip Buerger  will try to help you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I also have the same issue. I have also tried another browser without success

Unable to proceed despite following the instructions and checking the right buttons. Unable to get certified.