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01-26-2024 01:19 PM
I did what is detailed below:
Task Instructions:
1. Impersonate 'Platform User'.
2. Set your instance preferences to show date and time formats on forms.
3. Set your instance preferences to show help tips on forms.
But the Validate Task is always failing. And give me this link to confirm that I did what is correct, and I did correctly.
Did you change the 'show date and time format on forms' setting in user preferences?
I did this to Platform USER as mentioned and tried to do it with the other user. Same Error.
Solved! Go to Solution.
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01-27-2024 07:00 AM
Hi @Lucky13
Do this
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-27-2024 07:50 AM
@Dr Atul G- LNG you rock !! The option required is inside Accessibility not in DISPLAY, this is the TRICK. Thank you Luciano
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02-20-2025 12:45 PM
I have set it up just as you have on your picture (above) and it is still not working.
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06-23-2025 10:34 AM
That worked, thank you so much 🙂
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10-07-2025 11:06 AM
Thank you...!!! They shhould have that in the instructions - under accessability tab...
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3 weeks ago
Followed the same steps but still getting the same error
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3 weeks ago
I have done exactly this immediately I validate it shows failed.
