Micro-Certification - Welcome to ServiceNow (Xanadu) - Favorite a Filtered List

[pfeterl]

Task Instructions:

I am getting more incidents than expected in Step 4 I got more than 7 incidents and when I go to step 5 it is only giving me 1 incident.  I don't know how to reset to redo the task.  I followed the steps as given.  

1. Impersonate Platform User.

2. Personalize the list of Open (Service Desk>Incidents, not Self-Service) Incidents to show Priority as the 2nd column in the list. 

3. Build a Filter and run the list of Open incidents to show incidents for which the assigned to field is empty and the Assignment Group is Service Desk.

4. Use the List Editor to assign all incidents in the list to Platform User (7 incidents). 

5. Filter a new list of Open incidents for which the assigned to field is Platform User and the Assignment Group is Service Desk (10 incidents). 

6. Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

[Tanushree Maiti · Accepted solution]

Hi @pfeterl 

Check this video and find where you missed to update filtering ( assigned to field is empty and the Assignment Group is Service Desk.) . You can share the screen shot of your filtering  .

https://www.youtube.com/watch?v=xXetdh9_oOs

https://www.youtube.com/watch?v=hfqSpXyFyrU

[pfeterl]

thank you @Tanushree Maiti  I was able to solve it by terminating my instance and starting over

[Tanushree Maiti]

Good to hear that your issue is fixed.