Need Help with CSA Exam Cancellation and Voucher Safety

0905CS22111 · ‎09-15-2025

Hi everyone,

I have scheduled my CSA exam for September 20,2025 at 2:00 PM. Due to personal reasons, I may need to cancel and reschedule the exam.

My main concern is about the $300 free voucher I used to book this exam.If I cancel now i.e. more than 24 hours before the exam ,will the voucher remain valid so I can se it again to reschedule? Is there any specific process I should follow to make sure the voucher is not forfeited?

I would appreciate step by step guidance or confirmation from anyone who has done this before. Thank You!

regards,

Krishna Hayaran

Bhuvan · ‎09-15-2025

@0905CS22111

You have more than 72 hours before the exam, so if you cancel or reschedule the exam now you can reuse the free voucher

https://learning.servicenow.com/lxp/en/credentials/reschedule-or-cancel-my-certification-exam?id=kb_...

If you are not able to cancel or reschedule, create a support case with Now Learning help center and they will help you by EOD today and you can reuse the voucher

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

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Nikhil Bajaj9 · ‎09-15-2025

Hi @0905CS22111 ,

Were our answers not helpful?

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025