If you are a new user of Now Support, you can get acquainted with ServiceNow support in an integrated Now Learning course to maximize your support experience and learn how to better manage your instance(s) on support.servicenow.com. Now Support is your launchpad to access self-help content, get technical support, and manage your ServiceNow instances. Whether you are in the office, working from home, or on the go, Now Support has you covered. New Now Support administrators should take this course to ensure that they are equipped to manage their company's instance on support.servicenow.com.
This is a recommended course through the System Administrator certification path and will teach you about the service and support experience that is Now Support. You can also find the course linked on the Customer Admin forum on Now Community.
The course is made up of 12 lessons that users of Now Support can complete in just 30 minutes. You will learn how to:
- Use the Now Support portal to resolve cases and find solutions with ServiceNow support
- Manage cases on the go with the Now Support mobile app
- Ask Kodi, our Now Virtual Agent, to get updates on your cases, manage users, and more
- Shop for automated requests in the Service Catalog and Plugin Store
- Engage with our world-class ServiceNow Technical Support team to resolve issues
- Get help from users on Now Community
- Kickstart your upgrades using Upgrade Assist
- Submit and vote on enhancement requests through the Idea Portal
Earn your Now Support Administrator badge on Now Learning and display it on your profile!
