The ServiceNow training team is excited to announce the release of a new course, Healthcare and Life Sciences Service Management Essentials which covers the ServiceNow® Healthcare and Life Sciences Service Management (HCLS - SM) Core application and its related applications: Pre-Visit Management, Patient Support Services (PSS), and Vaccine Administration Management (VAM). With the ServiceNow® Healthcare and Life Sciences products, improve experiences and long-term outcomes for patients, clinicians, and staff by maintaining continuity of the medical care and streamlining clinical operations by integrating key workflows on the digital healthcare platform.
The ServiceNow® Healthcare and Life Sciences Service Management (HCLS - SM) Core application provides the foundation to streamline healthcare operations with automated processes. This course introduces HCLS - SM Core and related applications explains their value in the healthcare landscape and demonstrates the basic functionality of each application. This course also covers the related applications Vaccine Administration Management, Pre-Visit Management, and Patient Support Services, their structure and function, and implementation methods.
Upon completion of the course, you will be able to define the goals of HCLS - SM Core and identify four healthcare industry trends driving ServiceNow's vision. The course outlines the components, capabilities, and personas of the HCLS - SM Core application. You will learn how to implement, install and configure the core application and its related applications, VAM, PSS, and Pre-Visit Management. Additionally, you will be able to access the Now Create service pack and assets pertaining to the major project phases of an HCLS - SM implementation.
If you are a ServiceNow practitioner working with the HCLS-SM application, check out this 7-hour on demand course today! And if you would like to learn more about the Vaccine Administration Management application, check out this blog post I wrote covering a course that centers specifically around this application.
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