SNPI Story 3 - Configure Groups for HHD Users Lab Not Validating

[kyleporpota]

Hello-Having a problem and stuck with "SNPI Story 3 - Configure Groups for HHD Users" lab not validating within the ServiceNow Platform Implementation on demand course. I have followed every instruction and it's just not working for me. Any suggestions or fix?? Thanks. 

[georgetaylo]

I had an issue with the HHD users claiming I didn't have ITIL user. I removed, re-added them and even went to ITIL user to add the group there.... until I realized my group name was showing as HD Users. 

Confirm your spelling and hopefully your resolution is as simple as mine

[RicardoP3320521]

Click on the role x_snpi_hhd.admin, change role name to hhd_admin. This will update the overall name x_snpi_hhd.hhd_admin which is what the system is expecting to receive.

[KariemA]

Hi, check the following post for the possible anwser:

Solved: On-demand Course ServiceNow Platform Implementatio... - ServiceNow Community

[KariemA]

Hi, check the following post for the possible anwser:

Solved: On-demand Course ServiceNow Platform Implementatio... - ServiceNow Community