Sync Webassessor Certs to Nowlearning Portal Profile

[Anicetus Ferna1]

There is a sync function in now-creator to sync all of the certs, training etc. into the profile, which I did and now the profile shows everything I have.

But in nowlearning nothing appears, even though I entered my email in "Webassessor Email Address". How is syncing done in https://nowlearning.service-now.com/ as my certs don't appear on that profile even though the login is the same? W/o my cert appearing on nowlearning I am not able to register for the NY Delta Exam.

[rajeshramasamy]

Hi Mithun

All those issues are all fixed. if you still facing any issue. Please create a case and share it. I will help you

[Scott Wright]

I have a similar issue.  I logged a case almost a month ago, and I have yet to get any response from ServiceNow on the issue.  I can see the certs on the Partner Portal, but I have yet to see them on Now Learning, which leaves me with no way to take the delta exams.

[rajeshramasamy]

Hi Anicetus Fernando 

Always create a case in now learning for any issue in now learning

If you have multiple accounts and assign with the same webassessor email to all those accounts. You will face this type of issue

Suggestion from Now Learning Team: Always use the same email in both now learning and webassessor to avoid issues

[jigyasa23]

Hi rajeshramasamy

Could you please help me, I am facing similar kind of issue.

My webassessor had my Gmail id linked to it, and my now learning had my previous organization id linked to it. When I tried mapping/ transferring the certificates(to new organization partner portal) it showed my Gmail id associated with the certificates and so I changed the webassessor id to that of my new organization id but it was of no use as still while mapping/transferring the certifications email associated was Gmail id. I clicked on confirm and tried to link webassessor as well to new organization partner portal/ now learning but it is giving this error (pfa the screenshot). What to do? Please help asap.

jigyasa

[Ryan34]

Hi jigyasa,

How's your issue fixed?