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06-28-2025 11:06 PM
I updated both settings as instructed, but the task validation still failed.
Can someone help me with this case? I honestly don't know what else to do.
Best regards.
Solved! Go to Solution.
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06-29-2025 08:01 AM
Hi @MarceloStampe ,
Are you sure you followed step 1- impersonate with 'platform user'. Can you please share screenshot of full screen so that we can see if you impersonated or not.
If my answer helped you in anyways- mark it solution accepted.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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06-29-2025 08:52 AM
Olá @MarceloStampe,
sometimes it gets stuck somewhere, for that try to unimpersonate and impersonate again the "platform_user", then mark the two preferences off and on again.
If it doesn't help, tak try a different browser and/or delete your browser's cache, it solves a lot of ServiceNow problems as it is a cloud platform.
After the above is performed, validate the task again.
Let me know how did it go
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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06-29-2025 08:52 AM
Olá @MarceloStampe,
sometimes it gets stuck somewhere, for that try to unimpersonate and impersonate again the "platform_user", then mark the two preferences off and on again.
If it doesn't help, tak try a different browser and/or delete your browser's cache, it solves a lot of ServiceNow problems as it is a cloud platform.
After the above is performed, validate the task again.
Let me know how did it go
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-02-2025 03:33 AM
Marcelo,
Muito obrigado! Consegui concluir aqui.