unable to successfully connect to one or more receiving accounts

Anil9866 · ‎10-15-2023

While I'm configuring the Inbound email actions, unable to connect to one or more receiving accounts successfully.

Please see the font with a black background in the Email Receiving is Non-Operational.

Can @anyone please provide me a solution for this issue? Thank you in advance.

Dr Atul G- LNG · ‎10-15-2023

As per my understanding, On PDI email accounts can't be set up due to security issues. This functionality was available before the London release but now it is not there.

I guess there is some workaround by changing properties but not sure.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎10-15-2023

Hi @Anil9866

As per my understanding, On PDI email accounts can't be set up due to security issues. This functionality was available before the London release but now it is not there.

I guess there is some workaround by changing properties but not sure.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎10-15-2023

Here is another link @Anil9866

https://www.servicenow.com/community/developer-forum/email-accounts-not-configured-in-pdi/m-p/248013...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Anil9866 · ‎10-15-2023

Thank you @Dr Atul G- LNG, for letting me know the reason for the issue, it might be one of the reasons.