Virtual agent simulator task 14 - edit conversation flow

[Tanja Holm]

Hi guys, 

I'm completely stuck at task 14 in the virtual agent simulator, task edit conversation flow. The advice thrown by the simulator validating task is "Did you complete the missing branch conditions?", which I do believe I have. The doubt I have though is if it's needed to modify the block for transferring to live agent. Does anyone have any pointers? Attaching a picture of the conversation flow. 

Brs Tanja

[MaBiancaS]

I encountered the same issue and upon checking, you also have to modify the branch properties and edit the condition. 

Example for Connection Type Question for Cable

[lsuen]

Thanks for the info. To be honest, tick box means 'Yes' and no tick means 'No' is a bit tricky. Anyway, I got it through with you help so I'm happy 😀 

[Y A]

Adding the conditions worked:

1. condition as mentioned by @aritjis - In the condition, select the option/question (like Wifi/Cable) which you are providing it for, if it is 'Yes' branch, select the tick box else leave as it is.

2. condition as mentioned by @MaBiancaS in the screenshot , put as same.

Worked for me.