Where is the 'Incident Created' message on ESS portal generated from

[ruthbrown]

When our users log an Incident on ESS they complete the form and click Submit (see attachments).   They are returned to a view of the form with a message at the top that says.'Your Incident INC0151505 was created on Wed, 22 Jun 2016 07:39:57'.

The timestamp on the message is displaying GMT time instead of BST and I suspect it is to do with the date function used in the message and want to investigate.   However, I don't know where to find what generates the message.   I have looked for UI Actions on Incident table and Task table with 'Submit' in the name but no luck so far.   I am relatively new to ServiceNow so may be missing something obvious.

Any help or tips welcome

Thanks

[zica]

Brown,

I believe it should come from the record producer,

[zica]

Under the navigation menu, search for record producer,

In the list, diplayed, you should have something like "create incident",

Open the module,

To make sure, under the "accessibility" you should have view = Ess

And the InfoMessage should be under the second tab called "What it will contain"

[Rajesh T]

Go to Record Producer under Catalog Definitions and search your Record Producer name (Might be Submit Incident) by name   and go to "What it will contain" and there you can find the script to display message.

Thanks,

Rajesh T

[ruthbrown]

To Rajesh and ZA

Thanks.   The message is only generated after the user has clicked on the Submit button.   I will attach screenshots of the record producer for you.