Where is the 'Incident Created' message on ESS portal generated from

[ruthbrown]

When our users log an Incident on ESS they complete the form and click Submit (see attachments).   They are returned to a view of the form with a message at the top that says.'Your Incident INC0151505 was created on Wed, 22 Jun 2016 07:39:57'.

The timestamp on the message is displaying GMT time instead of BST and I suspect it is to do with the date function used in the message and want to investigate.   However, I don't know where to find what generates the message.   I have looked for UI Actions on Incident table and Task table with 'Submit' in the name but no luck so far.   I am relatively new to ServiceNow so may be missing something obvious.

Any help or tips welcome

Thanks

[ruthbrown · Accepted solution]

Hi all

I have just found that the message that appears after the user has logged an incident (Your Incident INC0151509 was created on Wed, 22 Jun 2016 14:24:34) is a field on the Incident table, not a 'message' as I thought.   The field is displayed in a section that only becomes visible after the incident is logged.   The calculation is forcing the date to UTC timezone but it should force it to Europe/London so that it auto adjusts for Daylight Saving when appropriate.   Hopefully I can find how to do that.

Thanks for all your input

[Rajesh T]

Okay. Glad to hear that found where it is placed!!

Thanks,

Rajesh T

[shamma]

Hi Ruth,

Thats really good to know that you found the same.

It is a another way to show the message. Great!

Regards,

Shamma